Family or Domestic Violence

If you are in immediate danger, please call 000.


National sexual assault, domestic and family violence counselling service. They provide a confidential service available 24 hours a day, 7 days a week.

1800RESPECT provide support for:

  • People (of any gender identity) experiencing, or at risk of experiencing, sexual assault, domestic or family violence

  • Their friends and family

  • Workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence



(1800 737 732)



The Orange Door

Free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children. 

Phone: 1800 319 355
Address: 56 Burgundy Street, Heidelberg 3084 
9am to 5pm Monday to Friday (closed public holidays)

Northern Centre Against Sexual Assault (NCASA)

Free service for women, men and young people over the age of 12 who have experienced sexual assault (past or recent) and their non-offending family and friends. They offer 24-hr crisis care for recent victims of sexual assault (17 and over), counselling, group work, advocacy, community education and consultation and training for other professionals.


General enquiries (9am - 5pm): 03 9496 2369

Counselling line & referrals (12.30pm - 5pm): 03 9496 2240

Sexual Assault Crisis Line (After hours & weekends): 1800 806 292


Berry Street

Provide individual resources for crisis and violence situations in the Northern Suburbs as well as help to foster stronger relationships for your family.


Phone: 03 9450 4700


Domestic Violence Resource Centre

Provides initial telephone support, information and referral services to assist people who have experienced family violence.

Phone: 03 8346 5200 Monday to Friday, 9.00am - 5.00pm

 With Respect  Specialist LGBTIQ+ family violence service.   1800 LGBTIQ | 1800 542 847

Djirra (formerly the Aboriginal Family Violence Prevention and Legal Service) Safety and wellbeing support for Aboriginal women experiencing family violence. 


1800 105 303 (free call)

InTouch Multicultural Centre Against Family Violence


 Provides services, programs and responses to issues of family violence in migrant and refugee communities. 


 If you are experiencing family violence and need support call the toll free number -1800 755 988.

For general information and enquiries phone  03 9413 6500.


Resources for young people experiencing family or domestic violence during COVID-19 lockdown

In response to the recent government restrictions, YACVic have put together a dedicated resource that addresses domestic & family violence and the potential impact that it may have on young people.

This resource includes information on: 

  • How to identify family and/or domestic violence
  • What to do if you are experiencing family or domestic violence
  • Resources to access during COVID-19 isolation
  • Other services and resources

Gender Equity

Nillumbik Council identifies that there is a direct correlation between gender equity and preventing violence against women.

Family violence and violence against women is a serious and prevalent issue both locally and nationally and affects the health and wellbeing of many people living within our municipality. We acknowledge that both women and men can experience violence, but the nature of this violence differs in terms of its severity and impacts. To address the violence experienced by women, we recognise its gendered nature.

Council is committed to advancing gender equity and respectful relationships, and reducing violence against women and children in our community. Nillumbik’s Health and Wellbeing Plan 2021-2025 and the Gender Equity Policy 2018(PDF, 229KB) provide a framework for Council to deliver actions to improve gender equity and prevent violence against women.

By adhering to the following principles we will work towards realising our vision where Nillumbik is gender equitable, safe and inclusive for all people.

  • Challenge condoning of violence against women
  • Challenge gender stereotypes and roles
  • Promote women’s independence and decision making
  • Strengthen positive, equal and respectful relationships

Council recognises the link between Gender Equity and Preventing Violence against Women through participation in the following campaigns and actions:

  • 16 Days of Activism against Gender-Based Violence
  • Week Without Violence – The Clothesline Project
  • ‘Share the Dignity’ campaign
  • External 16 Days of Activism working group (engaging the community, raising awareness, and providing grant opportunities for the community to become involved in the campaign)
  • Waste Truck messaging
  • Partnering with Respect Victoria

Council management and team leaders have also participated in Identifying Family Violence training, to better respond to staff disclosures of family violence.